top of page

Privacy Notice & Cookie Policy

Your Privacy Is Important To Us.

It is Josephine's Chocolate's policy to respect your privacy regarding any information we may collect while operating our website. Accordingly, we have developed this privacy notice, in line with the new GDPR Regulation, in order for you to understand how we collect, use, communicate, disclose and otherwise make use of personal information. We have outlined our privacy notice below.


Josephine's Chocolate

International House,

38 Thistle Street,





Personal data means any information capable of identifying an individual. 

We may process certain types of personal data about you, such as:

  • Your first name, last name and title.

  • Contact information including your billing address, delivery address, email address and telephone numbers.

  • Financial Data provided by you to pay for products such as your bank account and payment card details.

  • Technical Data may include your internet protocol (IP) addresses, browser type and version, browser plug-in types and versions, time zone setting and location, operating system and platform and other technology on the devices you use to access this site.


When you conduct a transaction on our website we collect personal information you give us such as your name, address and email address. Your personal information will be used for us to fulfil our contractual obligations to you.

You may provide data by filling in forms on our site or by communicating with us by post, phone, email, including when you:

  • Order our products or services

  • Contact us in relation to our products or services.

  • Subscribe to our Newsletter.

  • Enter a competition, prize draw, promotion or survey.

We may receive data about you from various third parties:

  • Technical data from analytics providers such as Google which is based outside the EU.

  • Contact information from Mailchimp, an automated marketing service provider based in the USA, for example, when you sign up to our Newsletter.

  • Contact, financial and transaction data from providers of technical, payment and delivery services such as: Square Inc and Paypal, both based in the USA.

Our company is hosted on the platform. provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through’s data storage, databases and the general applications. They store your data on secure servers behind a firewall. 

 As you use our site, we may automatically collect technical data about your equipment, browsing actions and usage patterns. We collect this data by using cookies, server logs and similar technologies. Please see our cookie policy here.


We will only use your personal data when legally permitted. These include:

  • Where we need to perform the contract between us.

  • Where we need to comply with a legal or regulatory obligation.

  • For internal record keeping.

  • For us to assess our customers and products for market research purposes.

  • To email you marketing communications, only when you have given consent for us to do so.

 You have the right to withdraw consent to marketing at any time by emailing us at


You will receive marketing communications from us if you have:

  • Provided your details for the sole purpose of receiving our Newsletter or Josephine's Chocolate updates.

  • Provided us with your details and ticked the box at the point of entry of your details for us to send you marketing communications.

  • In each case, you have opted in to receive marketing from us. 

To provide our email marketing to you, we may use Third Parties to send out the communications, for example, MailChimp, which is an automated marketing service provider based in the USA.

Use of Third Parties:

  • We will only transfer your personal data to Third Parties that have been deemed to provide an adequate level of protection for personal data by the European Commission; or

  • Where we use providers based in the United States, we may transfer data to them if they are part of the EU-US Privacy Shield, which requires them to provide similar protection to personal data shared between the Europe and the US.

You can ask us to stop sending you marketing messages at any time by following the opt-out(unsubscribe) links on any marketing message sent to you or by emailing us at at any time. 

Where you opt out of receiving our marketing communications, this will not apply to personal data provided to us as a result of a product/service purchase.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.


We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.

Our company is hosted on the platform. provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through’s data storage, databases and the general applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Our website is hosted by

Our payments are processed through Square Inc and Paypal (if you choose Paypal as your payment option).



  • We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

  • By law we have to keep basic information about our customers (including contact, financial and transaction information) for six years after they cease being customers for tax purposes.

  • In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for internal research purposes.

If you would like us to delete the data we store about you, please contact us at

Please note that if you request the deletion of your data before our contractual obligations have been finalised (i.e. before we have completed your order) this will hinder our ability to fulfil our obligations.


Your legal rights are:

  • Request access to your personal data.

  • Request correction of your personal data.

  • Request erasure of your personal data.

  • Object to processing of your personal data.

  • Request restriction of processing your personal data.

  • Request transfer of your personal data.

  • Right to withdraw consent.

You can see more about these rights at:

If you wish to exercise any of the rights set out above, please email us at

If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues ( We should be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you.


A cookie is a piece of information that is stored on your computer's hard drive and which records how you move your way around a website so that, when you revisit that website, it can present tailored options based on the information stored about your last visit. Cookies can also be used to analyse traffic and for advertising and marketing purposes.

Cookies are used by nearly all websites and do not harm your system.

If you want to check or change what types of cookies you accept, this can usually be altered within your browser settings. You can block cookies at any time by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.


We use cookies to track your use of our website. This enables us to understand how you use the site and track any patterns with regards how you are using our website. This helps us to develop and improve our website as well as products and / or services in response to what you might need or want.

Cookies used by Wix

Cookie Name                                       Life Span                      Purpose

svSession                                                           Permanent                           Creates activities and BI

hs                                                                       Session                                 Security

incap_ses_${Proxy-ID}_${Site-ID}                 Session                                 Security

incap_visid_${Proxy-ID}_${Site-ID}              Session                                 Security

nlbi_{ID}                                                          Persistent cookie                  Security

XSRF-TOKEN                                               Persistent cookie                  Security

smSession                                                        Two weeks                             Identify logged in site members

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained. 

bottom of page